FAQ
The salt type you use will depend on the type of softener you have, the amount of mineral in your water, and the desired softness of your water. Refer to your softener manual to see if your model has recommended salt varieties. To compare the 3 types of salt and the potassium crystals that we offer, click here.
Randy's Hardware Salt Subscription currently serves homes in the Rockingham and Shenandoah county areas. For the exact zip codes we serve, refer to our zip code page
Salt Subscription covers all delivery of up to 3 bags* of your preferred salt per month. Our unique tier system makes it so that you can decide how you want your salt delivered.
Bronze Tier is the drop and go option. There is no need for you to be home, as our driver simply drops the salt outside your front door like any other delivered package.
Silver Tier is a step up from Bronze where our Randy's Hardware driver will deliver the bags of salt to where ever is most convenient for you in your home. Someone will need to be home for delivery.
Gold Tier is our highest level of service. Your Randy's Hardware driver will carry the salt into the home, delivered to your water softener, and deposit the necessary amount of salt into the softener. Once a month the heavy lifting is done for you! Someone will need to be home for delivery and access.
*Only 1 bag of your preferred salt is included in the base cost. Additional bags are $11.99 per bag, with taxes and delivery included.
There is no need for Bronze Tier members to be at home for delivery. Just let us know where to drop off the salt bags!
Silver and Gold Tier members will need to have a person at home who is able to let the delivery driver into the home. Just let us know which door you want us to knock at!
Bronze Tier members will have their salt delivered regardless of who is home or not.
Silver and Gold Tier members will need to inform us via the reminder email or the customer portal if you know in advance of delivery. You can opt to have the salt delivered just to your door, or reschedule the in home delivery.
If no one is home during a scheduled delivery without prior notification, you will receive an email noting that the delivery failed and offering next steps.
All subscriptions will be delivered by Randy's Hardware trusted employees.
All delivery employees have gone through a background check before being entrusted to deliver to customer homes. We hold all delivery persons to the highest levels of lawful and ethical standards.
We don't want you to have to sit around all day waiting on salt. After you place your order, you will be given a choice of timeframe for when the salt will be delivered.
Your monthly subscription includes one (1) bag of your chosen softener salt. Up to 2 additional bags can be added to your subscription at $11.99 per bag.
You will be charged state and local sales tax based on the number of bags you are receiving. Tax will be added to the final monthly cost.
You will not be taxed on delivery costs.
We will not be spamming your inbox every day, but you will be getting a few emails from us.
Each month you will receive an email reminder of your upcoming order and the day it will be delivered. This email will confirm your preferred salt, your tier level, and delivery address. You will be able to change any of your subscription settings directly from the links in the email, including skipping a month, or adding additional bags of salt. A confirmation email will be sent if any changes are made to your subscription.
You will also get a delivery notification once your salt has been delivered.
Aside from subscription reminders and delivery notices, you may also receive emails containing single use coupon codes, loyalty rewards, upgrade incentives, and invitations to share as part of our referral program.
Occasionally coupon codes will be sent via email to existing and potential customers. All coupon codes are single use and non-transferrable.
Each month you will receive an emailed , you'll get a reminder that your next order is coming up. Review it, adjust it, or skip — all from your account, no charge for skipped months.
You are also able to make changes to your monthly subscription in the customer portal, including skipping a month, managing your subscription, and updating payment methods.
Your subscription can be cancelled through the customer portal. For additional help please email using the message box to the right, or visit the Contact Us section of the website.